Lead times, Returns, and warranty policy
Our lead times are always as sort as possible. Typically orders ship within 10-14 days of ordering. Sometimes less. This can be subject to change. If this happens we will do our best to update you on your order status.
All of our holsters and mag pouches that are not found in our quick ship section are made to order. As such, Made to order products are non-refundable. But if there is any issue with your order, rest assured that we will go out of our way to accommodate you the best we can.
When products are made to order, time and resources are dedicated to your order. With the variety of options we offer, there is an almost endless amount of possible configurations. Because of this restocking isn’t an option and therefore, why made to order items are non refundable.
We pride ourselves on quality and customer service, but sometimes, shit happens. If there is an issue with your order, such as a mistake or defect, we will work to correct the issue as fast as possible. We are not a company that is only interested in the next sale, we want to make sure our existing customers are taken care of.
In the event that you made a mistake in your order, contact us and we will work to get you squared away. If you have ordered a glock 17 holster but meant to select glock 19, we can try to work with you on an exchange. If you have selected something that is vastly different, its harder to believe that it was a simple mistake rather than a change of heart.
It is the customers responsibility to ensure that the correct details are entered at the time the order was placed. If you need help deciding on options, give us a call or email and we would be glad to assist you.
We build high quality products meant to stand the test of time. Kydex is very durable but is not indestructible. If you encounter a breakage, email us and include details and pictures if you can. We will work to resolve the issue if possible. If there is a defect that caused the issue, we will take care of you. If you were using you holster as a wheel chock while changing a tire, you might be on your own.